If needing to return or exchange, please contact us at customercare@slicksugar.com for additional information. If you are unhappy for any reason with your purchase we will credit your credit card account less shipping and handling charges. The item must be returned to SlickSugar within 14 days of the date that you received the product. The item must be in perfect condition including attached tag and original packaging. Please allow two billing cycles to see the return credit.